The New IT Outsourcing Industry Scenario_pexels-fauxels-3182782

The new IT outsourcing industry scenario

by Business TrendsIT IndustryNearshore

The challenges of IT outsourcing in the face of the political conflict between Ukraine and Russia.

Disruptions caused by the conflict endanger organizations that outsource IT support to Ukraine. Unfortunately, there have been communication blackouts that threaten security and productivity. Additionally, reduced operational capacity can mean fewer bug fixes, less customer support, and fewer security patches. These will force organizations to go back to the blackboard, devise contingency plans and, if possible, find a way to continue with their Ukrainian service providers but at the same time protect against interruptions.

The reality is that it’s not just about quickly switching providers to fill the gap. Switching IT vendors takes months of planning and discussion, and usually can’t be done in the blink of an eye.

For that reason, in the short term, organizations have to act fast and take simple actions like monitoring the situation 24/7 to mitigate immediate risk, as well as more complex actions like preparing for the cyber risk presented by the conflict or reviewing the “force majeure” clause in all contracts to analyze the risks if the execution is hindered, delayed or prevented in the event of war.

In the longer term, business leaders should establish new relationships with different outsourcing providers. Some factors to consider before taking any decisions are the following:

  • Partner with IT service providers with a convenient geographic presence and solid business continuity or expansion plans, avoiding over-reliance on one country.

In this sense, Nearshore service providers with a presence in Latin America have a great advantage since they give you the possibility of having resources in North American countries with Mexico, Central America, and South America, thus allowing you to not be pigeonholed in a single region. Another benefit of having a team in Latin America is the possibility of working in the same or a similar time zone, which allows you to increase productivity and improve communication between teams.

  • Establish network, application, database, and platform security measures that include firewalls and intrusion detection/prevention systems that identify and block unauthorized activity with continuous monitoring for malicious activity and policy violations.

In the face of uncertainty, companies must remain flexible to change and generate strategies to stay afloat. However, today more than ever we must keep our values in mind and never ignore the human suffering that is taking place in Ukraine in the name of “The Business”.

If you’re in need of outsourcing support, temporary or long-term, we’re here to help with amazing Software Engineers in Latin America ready to join your team. Go to our Talent Portal to find out amazing candidates or get in touch with us to receive personal support.

Atención Y Servicio En Las Empresas_pexels-yan-krukau-8867434

Atención y Servicio en las empresas

by Desarrollo de software

Las empresas en crecimiento debe enfocarse en incrementar su base de nuevos clientes, al mismo tiempo que otorgar un servicio de calidad a sus clientes existentes. Para lograrlo, deben considerar varios factores.

El primero sería monitorear continuamente los niveles de uso de sus clientes, así como generar encuestas de satisfacción y actualizaciones de productos.

Pero la atención a los clientes, no es la única clave del éxito. Aplicar encuestas de satisfacción a los colaboradores y generar escenarios en los que puedan expresar sus opiniones y solicitar cambios, es una parte muy importante para el funcionamiento adecuado de cualquier empresa.

Una organización que sabe que los colaboradores son igual de importantes que los clientes, es una empresa que tiene mayores oportunidades frente a la competencia.

Conoce Crossbridge Global Partners

Is Conventional Wisdom The Best Wisdom__idea-concept-with-light-bulb

Is conventional wisdom the best wisdom?

by Blog

Neal Aronson, founder of Roark Capital, was recently quoted by Forbes as saying “Always do what’s right and long-term smart, regardless of conventional wisdom.” Very insightful words from a man who helped his firm grow to acquire 16 restaurant brands including CKE and Arby’s. 

For years, traditional outsourcing to Asia has been the “conventional wisdom” that a multitude of companies have adhered to. However, it is in an organization’s best interest to be open to the possibility that the systems and tools that may have worked well in the past might not be the best way to do things going forward. According to an article in homebusinessmag.com, in recent years, nearshoring has been a growing practice for many companies looking to outsource their software development to a location that reduces costs while eliminating logistical issues that can sometimes minimize or even eliminate cost savings. It behooves any organization to find out if nearshoring is the “right and long-term smart” strategy for their future.