Technical Product Analyst

Technical Product Analyst

Position Summary:

Due to our continued growth, we are recruiting for a Technical Product Analyst to join our Product team. This position will be located in Bakersfield, CA or can be 100% remote. In this role you will be responsible for triaging, prioritizing and working with IT to fix the top defects in our core applications. You will be working with customers, stakeholders, and with IT teams to facilitate the resolution of these defects from identification to execution.

What You’ll Do:

  • Field and triage defects reported through our product support intake system
  • Work with stakeholders, customers, and IT to determine the impact and severity of the defects
  • Prioritize defects to be fixed based on the impact and severity results
  • Participate in the testing and validation of the fix before and after deployment
  • Monitor dashboards and logging software for newly introduced defects, spikes in error occurrences, or system performance degradation.
  • Communicate often and effectively with stakeholders and customers concerning the status of the defects they are impacted by or have reported

Requirements

Required Qualifications:

  • High school diploma or GED
  • 5+ years of experience in a similar role
  • Previous experience as a software developer working with the following technologies: C#, .NET, REACT, and/or .NETCORE
  • Ability to excel in a fast-paced, dynamic work environment
  • Strong leadership, collaboration, communication, and decision-making skills to gather, organize, share, and rally multiple groups around an objective
  • Passion for problem solving, driving innovation, and bringing new solutions to life

Preferred Qualifications:

  • Bachelor’s Degree in Computer Science or related discipline
  • Working knowledge of SQL
  • Healthcare or finance experience
  • CSPO or related certification
Job Category: SQL
Job Type: Full Time
Job Location: Remote

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