IT Fulfillment Specialist

IT Fulfillment Specialist

GENERAL SUMMARY

The IT Fulfillment Specialist is responsible for technology order fulfillment and all associated user support, end-user PC & software asset management (physical and virtual), IT Finance, and Coupa platform management/support.  The position also performs Day-to-day order fulfillment, user support, Deskside support, shipping, receiving, asset tracking and management, and ad-hoc projects.

ESSENTIAL DUTIES & RESPONSIBILITIES:

  • EUC Technology request review, processing, and fulfillment – encompassing both external and internally sourced requests
  • Coordination with Finance teams to enforce buying policies and effective spend management
  • User support for all purchasing, platform, and reporting requests/queries – both physically and virtually
  • Feedback on and refine process documentation
  • Vendor coordination and support request management
  • Virtual hardware and software asset management
  • On-hand asset management of physical refurbished and non-standard PC hardware and PC peripherals
  • Coupa platform support
  • End-of-life process management (inventory, reporting, physical disposal)
  • Project support for acquisitions, transitions, and other IT Fulfillment related initiatives
  • Perform asset tracking updates to Coupa virtual warehouse on a day to day basis based on PC deployment and decommission ticket closures
  • Maintain virtual warehouses on an on-going basis – reconciling against physical inventory and ticketed deployment history when required – to ensure the validity of virtual inventory data
  • Receive and inventory non-standard PC hardware – both physically and virtually
  • Receive and inventory all on-hand peripherals shipped to the IT Fulfillment team location
  • Reconcile asset disposal settlement reporting with on-hand data; perform necessary adjustments to Coupa warehouses

QUALIFICATIONS:

  • Coupa & ServiceNow experience preferred
Job Type: Full Time
Job Location: Remote

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